Warranty Policy
Sepack India Pvt. Ltd. provides a warranty against manufacturing defects for a period of 12 months from the date of purchase, with the exception of our Bag Closer machines. For Bag Closer machines, a 6-month warranty applies strictly to the motor only. This warranty is valid only in the serviceable areas specified on our website. We reserve the right to either repair or replace any product that we confirm to be originally defective.
This warranty does not cover damage due to accidents, lightning, mishandling, or negligence on the part of the customer or if the mechanism is tampered with by the customer or any unauthorized person. This warranty does not apply for breakage of bake lite, porcelain, heating element, cartridge heater, glass parts, fiber fabric, rubber parts, Teflon items, chipping or peeling of paint, enamel, plating, or failure due to normal wear and tear of any parts once the same has been sold. The products like Hand machines, Hot Air Guns, Bag Closers & Foil Sealers do not have on-site service, and the same is to be presented at your cost in our office/service center/dealer point. For the warranty repair of this product, the warranty card together with the purchase bill should be presented at the office/service center/dealer point. A warranty card without the stamp and signature of the authorized dealer will be treated as invalid.
Machines used under the corrosive/chemicals/freezing zone will not cover the warranty. The company will not provide any warranty to the machine if any short circuit high voltage or fire happens in the customer's place.
Note: The company or service center will be charging a service charge (Service charges + TA at actuals) for an exclusive visit for changing parts due to wear & tear like Teflon cloth, belts, etc. or misalignment happened due to improper fixing of the same by customer.